Help centre

Everything you need to know about eSIM

Ten carefully written guides for the questions that come up before departure, during installation and after you arrive.

What is an eSIM and how does it work?

Learn what an eSIM is, what a travel plan includes, when it activates and what to check before you buy.

Safely check eSIM compatibility, regional device variants and carrier lock status before you buy.

Step-by-step instructions for installing an eSIM on iPhone by QR code or manual details and selecting the correct data line.

Install an eSIM on a Samsung Galaxy, assign it to mobile data and manage roaming without replacing your primary number.

Step-by-step instructions for adding an eSIM on Google Pixel, choosing it for data and checking roaming.

Understand installation versus activation and when validity starts, so you do not use plan days before travelling.

Use a travel eSIM for data while keeping your primary number, WhatsApp and SMS without causing unintended roaming.

Estimate mobile data for maps, messaging, social media, video and hotspot use while travelling.

Compare a travel eSIM with carrier roaming for price, convenience, number retention, coverage and data control.

Check the line, mobile data, Data Roaming, APN and network in order without deleting the eSIM profile.