Frequently asked questions

No. A PRIeSIM eSIM is a second, data-only line. Your main number stays active on your existing SIM or eSIM and keeps receiving calls and texts as usual.

Yes. WhatsApp, Viber and Telegram stay tied to your existing number — they only need internet, which the eSIM provides. There is nothing to re-register.

Check the exact model, the variant sold in your region and the Add eSIM option in settings. Support varies by model and region, and the phone must be carrier-unlocked. Use our compatibility checker and the manufacturer’s guidance before buying.

SMS codes arrive on your main number, which stays active on your existing SIM — so yes, you receive them as usual. The PRIeSIM line itself is data-only and has no phone number.

On most plans yes — your phone shares the data with other devices as usual. A few plans carry specific terms, so check the plan card before buying.

The Balkans plan, the Global plan or the Kosovo country plan. Careful: the 41-country Europe plan does NOT include Kosovo — the single most common mistake made by travellers driving down from Germany, Switzerland or Austria.

No. The Balkans plan covers Kosovo, Albania, Serbia, North Macedonia and Montenegro. Bosnia and Herzegovina is covered by the 41-country Europe plan and by the Global plan.

A country plan covers its stated destination. Regional and global plans can cover several countries with one eSIM. Check the selected plan’s country list for every stop; “Global” does not mean every country is included.

Each day you get a fixed high-speed allowance; once it is used, speed is reduced until midnight and resets the next day. There are never extra charges.

The data simply stops — no surprise charges and no extra bill. You can top the same eSIM up with a new plan, or buy a different one.

Usually within a few minutes of payment. The QR code and manual activation codes arrive by email and are always available under "My eSIMs" in your account or the app.

It depends on the selected plan. Some plans start on the first connection to a covered network, while others can start at installation. Read the activation conditions before installing; install in advance only when those conditions allow it.

Yes. You add a new plan to the same eSIM from the app, without installing anything new. Top-ups are bought inside the app, not at the web checkout.

By bank card, in euro, taxes included — the price you see is the price you pay. Every plan is prepaid: no subscription and no automatic renewal, so you can never be charged unexpectedly.

For an undelivered, defective or misdescribed eSIM — always. The 14-day withdrawal right can be lost once immediate supply begins at your request at checkout, and a used package is not refundable. Details are in the refund policy.