Answers to the questions we get most often. If you cannot find what you need, message us — we reply every day 09:00–21:00.
No. A PRIeSIM eSIM is a second, data-only line. Your main number stays active on your existing SIM or eSIM and keeps receiving calls and texts as usual.
Yes. WhatsApp, Viber and Telegram stay tied to your existing number — they only need internet, which the eSIM provides. There is nothing to re-register.
Most phones from 2019 onwards: iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer. The phone also has to be carrier-unlocked.
Usually within a few minutes. The QR code and manual activation codes arrive by email and are always available under My eSIMs in your account or the app.
If an order goes through a short security check it can take a little longer — the QR appears on its own once approved, and you never need to pay again.
iPhone:
Android:
Menu names differ slightly by manufacturer. Do not delete the eSIM after installing — the same QR code cannot be reused.
Data stops, but the eSIM stays on your phone. You can top it up from the app without installing a new QR code — even after the plan has expired.
Top-ups depend on the operator: as long as they offer packages for that eSIM, you can keep going. If they no longer recognise it, the app says so plainly and points you to a new plan.
Only when the plan details say so explicitly. Some local plans forbid tethering — check the plan page before buying.
On Unlimited plans a fair-use policy also applies: up to 3 GB per day at full speed, after which the speed drops and the allowance renews the next day.
You have a legal right of withdrawal within 14 days. For an eSIM supplied immediately, that right can be lost once supply begins, because you request immediate supply at checkout.
Either way, your rights remain if the eSIM was not delivered, is faulty, or does not match its description. Contact us and we will diagnose it; depending on the case we reissue, replace or refund.
For goodwill cases — a double payment, a QR code that never arrived — we usually return the money within 5–10 working days.
No question matches. Try another word or message us directly.
Purchases are processed by licensed payment operators. The card form opens on their secure page — PRIeSIM never sees or stores your card number or CVC.
Message us on WhatsApp — that is the fastest route. We reply every day from 09:00 to 21:00.