Terms of use

1. Who provides the service

PRIeSIM is a platform operated by PRCONNECT Sh.p.k., Prishtina, Republic of Kosovo (“PRCONNECT”, “we”, “us”). We sell and manage eSIM packages supplied through technical and telecommunications partners. PRCONNECT does not represent itself as a mobile network operator. The network at the destination is provided by the local operators shown with the package.

These terms apply to the website, the iOS/Android applications and eSIM purchases. Travel health insurance is a separate service, issued by PRISIG, and is not governed by these eSIM terms.

2. What you buy

You buy a digital eSIM profile and the right to use the data package according to the destination, allowance, validity, networks and restrictions shown before payment. Packages are generally data-only; calls, SMS or a phone number are included only when this is stated clearly.

“Unlimited” packages may be subject to a Fair Use Policy. Where the package states this, up to 3 GB per day is provided at full speed, after which speed is reduced according to the local operator and the allowance resets each day; hotspot use is permitted only when stated in the package details.

3. Device, installation and activation

Before purchase, you must verify that the device supports eSIM, is not locked by an operator and works at the destination. The QR code may be single-use; do not delete the profile after installing it.

The timing of installation, activation and the start of validity varies by package and supplier. The package details and delivery instructions take priority over general descriptions.

4. Price and payment

The final price is shown in euros before the order, together with discounts and any applicable charges. Payment is processed by the bank/payment service provider shown at checkout. PRCONNECT does not store the full card number, CVV or Apple Pay/Google Pay credentials.

An order is created only after payment is confirmed. A failed, cancelled or reversed payment does not create a right to an eSIM.

5. Delivery and confirmation

After payment is confirmed, the QR code and instructions appear under “My eSIMs” and are sent by email. Delivery is usually quick, but payment verification or the supplier may cause a delay. The delivery email also contains the order confirmation and links to the terms/refund policy.

6. Immediate supply and withdrawal

Before purchase, we request two separate confirmations: acceptance of these terms and a request for digital supply to begin immediately. Where supply begins after your express consent and acknowledgement that the right of withdrawal may be lost, the legal exception for digital content may apply.

If supply has not begun and the exception has not become applicable, the consumer may exercise the statutory right of withdrawal within 14 days. Nothing here limits mandatory rights concerning a defective, non-conforming or undelivered product/service. See the Refund policy.

7. Coverage and limitations

Availability, quality, speed and roaming depend on local operators, coverage, the device, location and maintenance. We do not promise coverage at every point or an unchanging speed, but we will provide support and the remedies required by law where the package does not match what was sold.

8. Acceptable use

Unauthorised resale, system manipulation, fraud, security breaches, unlawful use or deliberate circumvention of technical restrictions are prohibited. We may suspend the service where this is necessary and proportionate for security, legal compliance or fraud prevention.

9. Account and communications

You are responsible for providing an accurate email address and protecting your password. Emails necessary for verification, security, orders, QR delivery, invoices and support are sent to perform the contract. Reminders/offers are sent only if you choose them and can be disabled in Profile.

10. Liability and consumer rights

We do not exclude liability that the law does not permit us to exclude. To the extent permitted, we are not liable for indirect losses or events outside our reasonable control. This does not affect consumer remedies for non-delivery, non-conformity or defects.

11. Complaints, law and changes

Send us a complaint with the order number; we aim to respond within one business day. The law of the Republic of Kosovo applies. If you are a consumer in another country, you retain the mandatory protection given by the law of your place of residence. Future changes apply only from the date of the new version and do not alter completed orders.

12. Contact